Frequently Asked Questions

About Our Services

What types of businesses does Shipping Butler work with?

We specialize in supporting growing e-commerce brands shipping 100 to 5,000 orders per month. Our clients include both first-time fulfillment outsourcers and experienced brands looking for a more responsive 3PL partner. Whether you're moving beyond self-fulfillment or frustrated with slow support from a big-box warehouse, we’re here to simplify logistics and support your growth.

We work with companies in a variety of industries including apparel, beauty, wellness, home goods, lifestyle accessories, and more. What they all have in common is the need for a reliable, customer-first partner who treats their business like it matters. Unlike large-scale 3PLs, we offer hands-on support, flexible solutions, and direct communication—so you're never left waiting for an answer or wondering where your orders stand.

What types of products can you store and ship?

We handle a wide range of non-perishable consumer goods, including apparel, beauty products, wellness items, home goods, and more. If you're unsure, just ask—we’re happy to evaluate your product.

Where is your fulfillment center located?

Our fulfillment center is in Los Angeles, offering fast, affordable shipping to customers across the West Coast and beyond.

Can I integrate my store with your system?

Yes! We integrate with Shopify, Amazon, WooCommerce, Etsy, and other major platforms to keep your orders flowing smoothly.

Do you integrate with my existing tools?

We support integrations with tools like ShipStation, Klaviyo, and others to keep your operations seamless.

Shipping & Fulfillment

Do you ship internationally?

Yes, we offer international shipping. We’ll help you navigate customs forms, duties, and carrier options so your customers abroad receive their orders smoothly.

What shipping carriers do you work with?

We partner with all major carriers, including USPS, UPS, FedEx, and DHL.

Can I use my own carrier accounts?

Yes, you can use your negotiated rates with select carriers. We’ll connect them to your fulfillment account for seamless use.

How quickly do you ship orders?

We offer same-day or next-day fulfillment depending on when your order is received. Most packages reach West Coast customers in 1–2 business days.

How do you handle same-day or rush fulfillment?

Orders placed before a set cutoff time (typically noon PT) can ship same day. Expedited options are available.

Do you handle returns?

Yes! We can receive and inspect returns, restock items when needed, and integrate the process with your return policy.

Packaging & Customization

Can I use my own branded packaging?

Absolutely. We support custom boxes, tissue, inserts, and more. Just ship us your materials and we’ll follow your instructions.

Do you offer eco-friendly packaging options?

Yes! We can source recyclable or biodegradable packaging materials or use the ones you provide.

Can you include marketing inserts or gift notes in orders?

Yes. We’ll include postcards, promos, or handwritten notes—just let us know.

Do you offer kitting or bundling services?

Yes. We can pre-assemble kits or bundles—perfect for subscriptions, gift boxes, or promotions.

Inventory & Operations

How do I send inventory to you?

You’ll book inbound shipments through our portal. Once your inventory arrives, we’ll receive and store it within 1–2 business days.

Can I track my inventory in real time?

Yes. Our dashboard gives you 24/7 visibility into inventory levels, order status, and tracking.

What happens if I run out of stock?

You’ll get automatic alerts when items are low, so you can reorder proactively.

Scalability & Support

Can you handle spikes in volume or flash sales?

Yes. We’re equipped to handle high volumes. Just give us a heads-up so we can plan accordingly.

What if I outgrow your service?

We’re built to scale with you—from 100 to 10,000+ orders per month. We’ll grow as you do.

Will I have a dedicated account manager?

Yes. You’ll have a single point of contact who knows your business and is available when you need help.

What kind of support do I get?

You’ll get fast, human help from a dedicated team who understands your business and goals.

Pricing & Billing

What does your pricing model look like?

We offer transparent, all-in pricing that includes receiving, storage, pick/pack, and shipping. No surprise fees.

Are there hidden fees?

No. Our pricing is clear and predictable with no hidden costs.

How is storage billed?

Storage is billed monthly based on how much space your products take up—by bin, shelf, or pallet.

Do you require a long-term contract?

No. We offer flexible, month-to-month plans so you’re never locked in.

Do you have order minimums?

We’re best suited for brands shipping 100 to 5,000 orders per month. If you're close to that range and growing fast, we’d still love to talk.